- Your cart is empty
- Continue Shopping
Effective Date: 05-12-2025
Return & Refund Policy
How we handle returns, refunds, and replacements for your medication orders.
1. Introduction
This Return & Refund Policy explains when and how products can be returned to PharmasWorld and how refunds are handled. By placing an order on our website, you agree to this policy.
Because we deal with medicines and health products, returns are more limited than with regular retail items. We follow all applicable medicine‑safety laws.
2. Return Eligibility
Returns are only accepted in specific situations due to safety regulations.
Accepted Reasons
- Damaged: Items visibly broken in transit.
- Incorrect: Wrong product, strength, or quantity.
- Expired: Products past expiry on arrival.
Notification Period
You must tell us about any problem as soon as you notice it, ideally within a few days of delivery, so we can look into it properly.
3. Non-Returnable Items
For health, safety, and regulatory reasons, the following cannot be returned:
- Opened/Used: Any medicine that has been opened or partially used.
- Change of Mind: We do not accept returns if you simply no longer want the product.
- Correct Rx Items: Prescription medicines supplied correctly cannot be returned.
- Custom Orders: Special strengths or pack sizes ordered specifically for you.
4. Return Process
If your order qualifies for a return, please follow these steps strictly:
Contact Us
Email us with your order number and photos of the issue.
Authorisation
Wait for our approval and return instructions.
Send Back
Ship in secure packaging using a trackable method.
Inspection
We verify the item matches your claim upon receipt.
5. Refund Process
When a return is approved, here is how we handle the refund:
Refund Method
Refunds are generally made to the original payment method used for the order, unless we agree on store credit or an alternative.
Timing
Once we receive and review any required return, eligible refunds are usually processed within a reasonable timeframe (typically 5-10 business days).
Shipping Costs
If the error was ours (wrong/damaged item), we refund return shipping costs. If the issue is not our error, shipping costs are non‑refundable.
6. Your Consumer Rights
Nothing in this policy removes your rights under applicable consumer protection laws. You may be entitled to a refund, repair, or replacement where goods are faulty or not as described.
Policy Updates: We may update this policy occasionally. Changes will be posted here.